Talking Shop: Grand Concierge & Home Services
April 7, 2015
Grand Concierge & Home Services offers a complete range of services for second-home owners, as well as guests and vacationers who are visiting Grand County.
In addition to the traditional residential services of house cleaning, window washing, handyman repairs, Kandice Gunn, the owner of Grand Concierge, and her team works very hard to match services with the needs of their clients as well as the guests they host.
Those services range from concierge services like activities planning and personal chef catering, grocery shopping and a romantic package set up to event planning for weddings, special events and meetings.
Name/Title: Kandice Gunn, Owner
Business Name and Location: Grand Concierge & Home Services, LLC; 78336 US 40, PO Box 3114, Winter Park, CO 80482
Number of years in business: Six
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How did you get started in the business? There seemed to be a need for customized services for our second homeowners and incoming guests.
What is your business mission? Grand Concierge is a premium resource for vacation rentals, planning and more.
Successes and challenges in the business: We have successfully assisted guests and homeowners in making their stays in Grand County an enjoyable memory. A specific challenge is joining with others in the community to entice all guests to consider our area before they go to another mountain town. Partnerships in lodging, resources, activities, etc. would benefit all of us instead of keeping it within one company.
How do you cope with Grand County's seasonal surges? We scale down manpower and continue our marketing efforts.
What do you think is the biggest business barrier in Grand County? When businesses work separately instead of working together.
What can local government do to help? Create a website for all of Grand County to submit to and gather information from.
How do you support other local businesses? I refer business to anyone, including my competitors, who can help our guests experience what Grand County has to offer instead of sending them to another mountain town.
How do you feel about direct competition? We are all in this together. I love working with my competitors because it is not about us but about the guests/visitors we all depend on for our living.
How do you market yourself? Word of mouth; website; direct mail; working with other businesses, including my competitors.
What's the main thing you have learned in your years in business? It's not as easy as you would think.
Where do you go for help when you need it? I ask others who have been here longer than I have.
What do you think is the most significant economic driver in Grand County? Tourism
What are the technology challenges in your business? The cost of applicable programs.
Do you feel the available workforce in Grand County allows you to adequately staff your business? No.
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