In the spotlight: Resort Management Group – Best Property Management Company, Best Lodging
With a background in hospitality, Mike Claney quickly cozied up to the idea of starting his own business when the opportunity was presented in 1998.
Twenty-two years later, that business — Resort Management Group — has won best property management company and tied with Devil’s Thumb Resort for the best lodging company, as Resort Management Group operates dozens of condominium associations and HOAs, about 60 timeshares and almost 100 rental units across Grand.
About half of the properties are in the Granby Ranch area while the other half reside in the Winter Park and Fraser Valley area. Together, they give guests a wide variety of options, ranging all the way up to a luxurious home at the base of Mary Jane that goes for up to $5,000 a night at Christmastime.
Before owning his own business, Claney worked in the hotel industry, teaching him a set of skills that served him well when he was working for a board that graciously gave him the chance to start his own business in the late ‘90s.
“That hotel business was very important,” Claney said of him coming into the business. “It taught me a lot of the basics about how to operate properties and what was important in guest service.”
With a focus on the customer experience and surrounded by some “great people,” Claney quickly grew the young business to cover HOAs and properties that operate like hotels.
Then in the early 2000s, vacation rentals came onto the scene, and Resort Management saw an opportunity to latch onto the booming new market.
Now, Resort Management Group exists as a full-service property management company that’s a one-stop shop for anyone’s property management needs, including everything down to training and employing its own housekeepers, many of whom have been with Claney for five years or more.
Measuring the business’s growth, Claney could point to the heightened number and amazing quality of the company’s rental units, but he thinks looking at the people who’ve grown with the business, some of whom were working for Claney even before he started it, might be the best way to truly see just how far they’ve come together.
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