Disney workshop in Grand Lake aims to enhance customer service
“The Disney Way,” written by Bill Capodagli and Lynn Jackson, talks about, “Harnessing the Management Secrets of Disney in Your Company.”
In the entertainment industry, Disney is synonymous with customer service. If you’ve visited one of the Walt Disney Parks and Resorts, you likely have experienced what it means to be treated like a guest, instead of a customer or client.
When Samantha Miller, Executive Director the Grand Lake Chamber of Commerce, and DiAnn Butler, Economic Development Coordinator, started talking about a customer service workshop, little did they know that one of the leading experts on how Disney does customer service would be willing to conduct that one-day workshop.
Capodagli, with whom Butler has worked with in the past, was able to fit the May 15 workshop into his schedule and will be giving a morning keynote speech, followed by a working lunch and an afternoon workshop.
Butler has asked Capodagli to address the seasonal nature of business in Grand County. The purpose of the workshop in Grand Lake on May 15 is to generate a spark of ideas and a train of thought that leads to transformational change in local businesses.
There is an open invitation to the public to attend and enjoy this presentation. From 9-11 a.m., Capodagli will be giving a keynote address in a very appropriate location, the Rocky Mountain Repertory Theatre. There are nearly 300 seats in the theatre, but they have been filling fast.
Please register online at the website: https://grandforbusiness.wufoo.com/forms/if-walt-ran-your-business/. For more information, contact: firstname.lastname@example.org.
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