Granby Post Office won’t improve unless official complaints are lodged
July 27, 2008
To the Editor:
This is written in response to recent letters regarding service at the Granby Post Office. The first letter was by Cindy Cappello published July 10. The second was by Brandy Merritt (who I understand is the post mistress’ daughter) on July 14.
I have had several negative experiences with the Postal Service also and have contacted the post mistress and other postal employees. My experience has also been the same as Cindy’s in that I have not heard anyone who thought service is adequate.
There seem to be numerous explanations: rapid growth in the county; short of employees as one has been on leave for several years (yes, years) yet still counts toward their quota; union regulations restrict the post master to very limited time on the counter to help; frequent botched machine sorting up line (possibly in Denver); lack of incentive; lack of training; or lack of supervision.
Placing blame will not produce a solution. I have been told that with enough complaints “the powers that be” will have to investigate and provide some resolution.
If improved mail service is important to you, register complaints through usps.com or by calling 800-275-8777. This is important to all of us.