Phone scammers targeting Mountain Parks Electric customers
A Mountain Parks Electric member has reported that a potential phone scam may be targeting local customers.
The callers seem to be targeting small businesses, as well as individuals. They time their calls for after Mountain Parks Electric’s normal business hours and insist that the customer is behind on payments. They threaten without an immediate payment their service will be disconnected.
Customers can protect themselves from these scams by being aware of the following signs that indicate fraudulent calls:
• If the caller says they are with the “Mountain Parks Electric Disconnection Department.”
No such department exists.
• If the caller asks for your credit card number or advises you to purchase a pre-paid card from a store and to call back with the code.
Mountain Parks Electric will not specify how customers should make a bill payment and will always offer a variety of ways to pay. In addition Mountain Parks Electric will not require the customer to make an express payment to their bill.
• If the caller claims your electric service will be disconnected if you don’t make a payment immediately, particularly if you haven’t received any prior notice about late payments or a potential disconnection.
Mountain Parks Electric will never send a single notification and never place such a short time restriction for receiving payment. Notices about overdue payment will come multiple times and usually in different forms including mail and automated phone message, but we will not demand immediate payment by phone.
If you receive one of these scam calls, ask the caller to state your account number and compare it with the number listed on your bill.
Mountain Parks Electric, Inc will always be able to reference your account number.
If you still have concerns about the legitimacy of a call, you can always hang up on the suspected scammer and call Mountain Parks Electric, Inc. at 970-887-3378.
Be sure to make note of the phone number of the caller, if possible, and to write down any other information that might help to identify the scammer.
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