Tabernash business teams up with Glass Doctor | SkyHiNews.com
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Tabernash business teams up with Glass Doctor

by Stephanie Miller
Sky-Hi Daily News
Stephanie Miller/Sky-Hi Daily NewsDan Osborne, left, and Sam Shalhoub have teamed up with Glass Doctors to start Glass Doctors of the Colorado Rockies, located in Tabernash.
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All Cracked Up/Vision Companies, a glass business in Tabernash, has gone national by joining the largest chain of full-service glass replacement providers in the U.S.

Owners Dan Osborne and Sam Shalhoub have joined up with Glass Doctor to launch Glass Doctor of the Colorado Rockies, a franchise that will eventually cover Grand, Summit, Eagle, Routt and Garfield counties. The new company, located in Tabernash, offers automotive, residential and commercial glass repair and replacement services. It officially launches Monday, Jan. 21.

Both Osborne and Shalhoub said they were excited to be expanding their services into other counties. The two Granby residents went into business together a couple years ago and were looking for an opportunity to grow and make their business more profitable. After spending considerable time with consulting firms, they found Glass Doctor to be the right fit.

“With our intention of going into four additional counties, and the knowledge and experience it would take to do it effectively and efficiently, we chose Glass Doctor,” Shalhoub said. “We looked at their system and how professionally it is run, and we know it will enhance our business.”

Osborne, who is now chief executive officer for Glass Doctor of the Colorado Rockies, has been the owner of All Cracked Up since 1991; he met Shalhoub, owner of Vision Companies, through church, and they became business partners in January 2006.

Since then, their business has quadrupled, Shalhoub said, and they’re keeping the momentum going. They plan to open another Glass Doctor business in Summit County in 2008.

But despite their ambition to expand, Osborne and Shalhoub say they won’t lose focus of their No. 1 goal: keeping the customer happy.

“Always, always it’s customer service. “We do no allow unhappy customers,” Shalhoub said.

Shalhoub, now chief operating officer, pointed out a perk Glass Doctor offers to its customers that isn’t offered by any other companies in the industry, he said. Every windshield replaced by Glass Doctor comes with a 12-month warranty.

“If it breaks for any reason other than an auto accident or an act of God, you get a new one for free,” he said.

In addition to a new windshield, customers also receive unlimited chip repair for 12 months at their shop ” a repair that usually costs $50, Shalhoub added. Maintaining a windshield is important, Osborne explained, because it is the vehicle’s primary restraining device when the driver is in an accident.

“Your windshield is part of the structural integrity of your vehicle,” Osborne said.

A windshield offers penetration resistance if the car gets into an accident or roll-over. If it’s cracked from top to bottom, or edge to edge, it reduces the safety of a windshield, Osborne added, and increases the driver’s chance of getting injured in an accident.

A windshield that is cracked or chipped in multiple places can also inhibit the driver’s field of view, and therefore is not fit for driving. The company uses a scale based on national standards to check if a windshield is safe, Osborne said.

There are six glass service technicians at Glass Doctor of the Colorado Rockies who are certified by the National Glass Association. They are experts in all kinds of glass repairs, from windshields and sunroofs to insulated glass windows and shower enclosures.

Osborne and Shalhoub also own and operate Hole in the Wall at the same location as Glass Doctor, which specializes in the retrofit of doors and windows in residential and commercial applications, as well as in new construction projects.

” To reach Stephanie Miller, call (970) 887-3334, ext. 19601 or e-mail smiller@grandcountynews.com.


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