Verizon service fails Granby, company offers few answers

A cellphone communications tower stands tall against a bright blue sky with light cirrus clouds.
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Verizon cell phone service is struggling to keep its Granby residents connected.

On Sunday night, Seth Stern wrote on Facebook that he has not had service in Granby for the last three days. Several commenters echoed his complaint.

Stern tagged Verizon in his post, and the company responded, asking him to send them a private message. Stern wrote in a message to Sky-Hi News that his conversation with Verizon via Facebook Messenger provided little help. 

Every Verizon message Stern received seemed automated, he wrote. They included a link to verify his account, which did not work because he has a business account. Stern said the bad connection has caused issues for him as he starts his new Granby business, an ax-throwing facility called Troublesome Tomahawks.

A Verizon agent wrote via Facebook Messenger to Sky-Hi News that the company is aware of customers experiencing issues in the Granby area and has network teams looking into the situation. They wrote that “depending on the magnitude of the network event and/or the circumstances causing the network event,” updates will be posted on their website.

The agent wrote that the company has no estimated time of repair for the network issues at this time, and provided a link to Verizon’s support page for more information.

On Sky-Hi’s Facebook page, a post for this article garnered 25 comments with even more community members voicing their complaints about Verizon service. Some called for the company to give customers credit on their bills and others wrote about wanting to switch phone carriers.

“(Grand County) cannot keep the demand for services in check with the limited supply of resources,” Jeanette McQuade commented. “Whether it’s Verizon or groceries, internet or restaurants, childcare services, medical services or veterinary services – we simply do not have the resources or workforce to meet the needs of the exponential growth.”

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